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Modernizing Legacy System for Better CX

Moving a legacy application to a modern operating system is the business's first step to effectively integrate the current complex customer touchpoints;...

Powering the Omnichannel Experience with Cloud Technologies

The underscoring benefit of cloud computing lies in the facilitation of an omnichannel experience – the capability to unify business communication across...

FPT Software Recognized in 2021 Gartner Peer Insights™ ‘Voice of the Customer’: Robotic Process Automation

Vietnam’s leading ICT firm FPT Software has recently been named a Strong Performer in the 2021 Gartner Peer InsightTM ‘Voice of the Customer’: Robotic Process...

How Artificial Intelligence Enhances Customer Experiences in Banking

Artificial Intelligence (AI) and its applications are considered the wizardry that helps banks and financial institutions increase customer satisfaction, one...

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